Macy’s customers report delays with credit card transactions

Macy’s had hoped for a rush of shoppers on Black Friday. But it appears the crowds were too much of a good thing.

Macy’s credit card payment system buckled due to a higher than anticipated volume of transactions, the retailer said, leading to delays that slowed the checkout process at department stores around the country Friday.

The Cincinnati retailer said in a statement that the issue caused some transactions to take longer to process. Tweets by the department store to customers specified the issue affected credit and gift card transactions.

Macy’s said Friday afternoon that it had “fully resolved today’s system issues” and that it did not anticipate any additional delays.

Leave a Reply

Your email address will not be published. Required fields are marked *